Where can I get a copy of my online order form?

  • Login to your account on SonoraQuest.com
  • Click on My Account in the drop down menu underneath your user account name in the upper right-hand corner
  • Click on My ReQuests on your My Account page
  • A list of your My Lab ReQuest orders will appear
  • Click on the upside down ^ symbol next to the order you wish to get the order form for
  • Click on View Form

How long is my prepaid online order valid?

If you chose to prepay for your My Lab ReQuest order, it is valid for 60 days from the date of payment. The order expiration date will appear in the top left corner of your completed order form.

How do I obtain a refund for my prepaid order?

If you are unable to visit one of our Patient Service Centers for sample collection within 60 days of your prepayment date,  please contact us at 602-685-5051, or toll free at 800-853-4288, to request a refund. Please reference your prepaid order confirmation number from your order when calling.

My prepaid My Lab ReQuest order expired, do I need to request a refund or will it be issued to me automatically?

If you do not visit a Sonora Quest Laboratories Patient Service Center for collection of your prepaid My Lab ReQuest order within 60 days of payment, the amount will be automatically refunded. 

Please note that if you have an outstanding balance with us from a separate date of service, your refund will be applied toward that balance, with any remaining refund, if available, being processed.

Please allow 12-15 business days from your order expiration date for your refund to be processed.

If you have questions or would like to expedite this request please contact us at 602-685-5051 to request a refund. Please reference your prepaid order confirmation number from your order when calling.

I attempted to prepay but was unsuccessful - how do I return to my online order?

If you chose to prepay for your My Lab ReQuest order, but were unable to complete payment on the Chase site, please click here to return to your order. Note that you can always choose to pay later at any of our Patient Service Centers at time of sample collection.

Can I add tests to my prepaid online order?

No, you cannot edit or add to your prepaid online order, however, if you would like to order additional My Lab ReQuest™ tests, you can either complete a separate online order for them or fill out a blank order form at any of our Patient Service Centers. Payment is due at time of service if you choose not to prepay online.

What test(s) should I order? What should I order if I have a certain condition?

Sonora Quest Laboratories cannot provide guidance on what testing you should order. Our web site provides an explanation of what each test available through My Lab ReQuest™ includes and what it can be used for, but if you are unsure of what tests you would like it is recommended that you speak with a physician or utilize the Learn About Lab Tests tool on our website.

Can I add tests to my doctor’s order?

No, you cannot edit or add to your physician’s order, however, if you would like any of the tests that we offer through My Lab ReQuest™ we can handle them as a separate order.

Do I really have to fast? What if I didn’t?

Tests that are marked with an F, indicating fasting is required, will have the most reliable results if you are fasting. If you did not fast and would like us to perform the test regardless, we will complete your draw and note it on the report for reference.

Can I order tests under another name?

Laboratory tests must be accurately identified and performed on the person whose name is on the specimen. We verify ID so that we know the orders and specimen are accurate.

Can I order tests on my minor child?

Yes, you may order tests on your child if you are the parent or legal guardian. For certain tests, which are indicated on the My Lab ReQuest™ order form, the minor child must consent to have the testing performed. You will need to indicate this by initialing the order form.

Can I order the tests STAT?

No, STAT tests are reserved for emergency situations. If you are having an emergency, we recommend that you go to the Emergency Room or contact your personal physician immediately.

I want a test that isn’t listed, what do I do?

The tests on the My Lab ReQuest order form are the only tests that Sonora Quest Laboratories currently offers for directly ordered testing. If you would like to order a test or tests that are not listed, we recommend that you visit Any Lab Test Now. We welcome your suggestions for additional tests that you would like to order. Please email your suggestions to SQLMarketing@SonoraQuest.com.

I want tests that aren’t on the order plus the ones that are on here, can I go somewhere and get them all?

We can do part of the tests for you now, but to avoid having two collections, we recommend that you visit Any Lab Test Now and have all of the tests you want to request collected at one time.

Does Arizona law require laboratories to participate in Direct Access Testing?

No. Laboratories can choose if they would like to offer Direct Access Testing and to what extent. Under the guidance of our Medical Director, Sonora Quest Laboratories chose to offer a select menu of health profiles and screening tests as well as testing for allergies, diabetes, heart health, immunity, and infectious diseases. We will continue to evaluate the tests on our My Lab ReQuest™ menu and add tests as appropriate. We welcome your suggestions for additional tests that you would like to order. Please email your suggestions to SQLMarketing@SonoraQuest.com.

Why don’t you offer urine drug screening on your My Lab ReQuest™ menu?

After careful consideration, Sonora Quest Laboratories chose not to offer urine drug testing for our Direct Access Testing patients for a few reasons. The amount of a drug needed to be positive in a drug test varies from laboratory to laboratory. Additionally, urine drug levels fluctuate with how hydrated a patient is, which complicates the interpretation of results. Due to these factors, urine drug testing performed at one lab may not correspond with results obtained from another. Furthermore, urine drug testing is also available as over-the-counter screening tests that can be purchased from most major pharmacies.

Why don’t you bill insurance for My Lab ReQuest™ tests?

The law (HB2645) clearly states that because a physician has not ordered these tests, we are not allowed to bill insurance, including Medicare and Medicaid.

If I send a copy of the My Lab ReQuest™ results to my doctor, can you bill insurance?

The law (HB2645) clearly states that because a physician has not ordered these tests, we are not allowed to bill insurance, including Medicare and Medicaid.

Can you send a copy of the My Lab ReQuest™ results to my doctor?

No, your physician did not order these tests so we cannot send a copy of the results. However, when you receive your results, you may share that report with your physician.

Can I use my Flex Spending or Health Savings Account to pay for these tests?

Yes, this lab testing should qualify for coverage by your Flex Spending or Health Savings Account. We recommend you confirm with your plan before having the testing done if you are unsure of your coverage.

Why is the cost less / more than when I have a doctor’s order?

Prices for these tests, whether ordered by you or your physician, are similar. Our prices are reviewed and changed occasionally, so they may vary from time to time. For a physician’s order, your physician may also add-on additional testing they feel necessary depending on results, which can impact the overall cost.

Can I make a partial payment? You let me pay 50% when my doctor orders testing because it is so expensive.

For My Lab ReQuest™ testing, we only allow payment in full. The price is reduced because we don’t do any billing or follow-up mailing and we pass that savings on to you.

When will I get my results?

Please allow one week for delivery if being mailed, and usually within 3 days if by email or through our online Patient Results Portal. If you do not receive your results in 14 days, please email DTP-Arizona@SonoraQuest.com or call 602.685.5454 for assistance.

What do my test results mean?

It is solely your responsibility to promptly discuss all laboratory test results with a physician - neither Sonora Quest Laboratories nor its Medical Director will provide interpretation, counseling, consultation, or care recommendations on the basis of any laboratory results provided to you. We do provide some general information on lab tests through our Learn About Lab Tests tool and Patient Resources pages of our website.