Nondiscrimination Policy

Sonora Quest Laboratories complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Sonora Quest Laboratories does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-775-2638.

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Sonora Quest Laboratories

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
  
  
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
  
  
• Information written in other languages

If you need these services, contact our Health Information Management Services Coordinator at 1-855-775-2638.

If you believe that Sonora Quest Laboratories has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Sonora Quest Laboratories
Attn: Information Governance
424 S. 56th Street, Ste. 100
Phoenix, Arizona 85034
Phone: 1-855-775-2638
Fax: 602-685-5553
Email: DTP-Arizona@sonoraquest.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Sonora Quest Laboratories’ Health Information Management Services is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.