Frequently Asked Questions
Have a question about getting your test results? We are here to help with answers to a variety of common questions.
Have a Question About Billing?
Select from the menus below for answers to commonly asked questions in each category. Can't find what you are looking for? Phone customer service at 1-800-853-4288 between the hours of 7 a.m. - 12 p.m. and 1 p.m. - 5 p.m., Monday through Friday.
Additional Resources
Patient bill pay services are now powered by our partners at Cedar. Continue to make a payment and set your notification preferences, including paperless billing.
We’ve upgraded our patient billing system to ensure you always have a simple, clear, and convenient payment experience when you receive an invoice from Sonora Quest Laboratories. Our new platform, powered by our partners at Cedar, allows you to easily access your bill and securely pay on any device via credit/debit card, Apple Pay, Google Pay, or e-check.
For a more seamless experience, please login to your Sonora Quest account or take a moment to create an account. Creating an account allows you to opt in for paperless billing options.
Your Sonora Quest account allows you to:
- Schedule and manage appointments, including home collection
- View your test results and, if applicable, request access to your children’s results
- Order your own lab tests, including home collection kits, without a doctor’s request or insurance through our My Lab ReQuest™ solution
Are you sure?
You will be redirected to our payment portal.
Click the back button to login or create a Sonora Quest account for a more seamless experience.
Have a Question About Billing?
Select from the menus below for answers to commonly asked questions in each category. Can't find what you're looking for? Phone customer service at 1-800-853-4288 between the hours of 7 a.m. – 12 p.m., and 1 p.m. to 5 p.m., Monday through Friday.
Additional Resources
Mailing Your Payment
Please remit payment to:
Sonora Quest Laboratories
P.O. Box 52880
Phoenix, AZ 85072
Pay at Time of Service
Pay a discounted rate for many laboratory services when paying at the time of service.
Make A Payment
Below is a list of your invoices we were able to match to your account. To make a payment, simply select the invoice(s) you would like to pay and click the "Pay Selected" button.
View Payment History
Below is a list of your payments made through our web site only. Payments made by mail, phone or at one of our locations will not appear. If you don't see a recent payment made online, it may still be pending.
Required fields are incorrect or missing. Please add at least one invoice. Cannot connect to Chase at this time.Paying your bill just got easier
We’re upgrading our billing system to ensure you always have a simple, clear, and convenient payment experience when you receive an invoice from Sonora Quest Laboratories. Over the next several weeks we will fully transition to our new platform, powered by our partners at Cedar, which will allow you to easily access your bill and securely pay on any device via credit/debit card, Apple Pay, Google Pay, or e-check.
- If you received an invoice notification by email, please click the 'View Bill' button in the email to make a payment. Note that these emails will be sent from Billing@Billing.SonoraQuest.com.
- If you received an invoice notification by text, please follow the link in the text to make a payment.
- If you received an invoice in the mail, please see below for guidance during this transition.
If you received a paper invoice that looks like the following, click on the Make a Payment button below the image to proceed.
If you received a paper invoice that looks like the following, click on the Make a Payment button below the image to proceed.
Please select the information that you would like to update, then select Save on the bottom of the page.
Update Insurance Information - Thank You
Thank you for taking the time to update your insurance information with Sonora Quest Laboratories; we will contact you at the provided email address only if we need additional information from you in order to process your insurance update.
Otherwise, our team will process your insurance update and you should expect to receive a new or corrected explanation-of-benefits from your insurance provider within the next 14-21 business days. Please note that this process may take longer depending on your insurance plan’s claim handling time.
We appreciate your communications with Sonora Quest Laboratories, and wish to continue servicing you in the future, if you have additional questions or comments you may continue to contact us by email or by phone. Our business hours are Monday through Friday, 7:00am – 5:00pm, 1-800-853-4288.
Note: If you have previously accessed your results through our Patient Results Portal, click on the ‘Online – Patient Results Portal’ option below to obtain your results.
Online - Patient Results Portal
The Quickest Way to Get Your Results
Online results access requires a USA-issued social security number and you must be over the age of eighteen.
If you do not have a social security number, please call 602-685-5959, Monday-Friday from 8:00am-5:30pm MST for alternative options.
Email, Mail, or Fax
Have your results sent to you or someone you authorize
Request laboratory results by completing and submitting an Authorization to Use or Disclose Protected Health Information (PHI) (also available in Spanish).
Get Results for Minors
Access test results for minors under age eighteen
If you are a parent or guardian of a minor under the age of eighteen, you can request their laboratory results by logging in, authenticating your account, and completing the Request to Link Minor Child to Parent/Guardian Patient Results Portal (also available in Spanish).
Please log in to proceed
You must be logged in to sonoraquest.com before viewing your test results.
You are about to leave the Sonora Quest Laboratories site.
You may be receiving your results before your healthcare provider. This could be because of timing of report delivery or other factors outside of laboratory or provider control. Please allow time for their review.
Your receipt of these results should not be viewed as medical advice and is not meant to replace discussion with your doctor or other healthcare professional. In order to fully understand what your lab results mean, we strongly encourage you to discuss your results with a doctor. Neither Sonora Quest Laboratories nor its Medical Director will provide interpretation, counseling, consultation, or care recommendations on the basis of any laboratory results provided to you.
By clicking ‘I Understand’, you are also agreeing to the Terms & Conditions of our patient results portal partner, Luminate Health.
Parental Account Required
Click Log In to sign into your SonoraQuest.com account or to create a new account. Please do not create accounts for minor children – you will request access to view their results under your own account.
You are about to leave the Sonora Quest Laboratories site.
Your SonoraQuest.com account must be authenticated for access to our patient results portal and to request access to minor results. You will be redirected to the authentication process which may take 60 minutes to receive approval. After that time, log back in to submit your request.
By clicking ‘I Understand’, you are also agreeing to the Terms & Conditions of our patient results portal partner, Luminate Health.
You are requesting to remove your access to your child’s results. Click on ‘I understand’ to confirm.
Your request to remove access to your child’s results has been submitted. Please allow one hour to see this change reflected within your account.
Please select a reason for cancellation to cancel your home collection appointment. If you are canceling within 24 hours of your scheduled appointment time, please note that you will not be eligible to receive a refund of the convenience fee. Contact Getlabs at (424) GETLABS with any questions regarding convenience fee refunds.
This will cancel your appointment with the At Home phlebotomist. Your appointment is scheduled within less than 24 hours and is not eligible for a refund of the convenience fee. You can reach out to Getlabs customer service to discuss your options by phone or text to (424) GETLABS.
We’re sorry, but appointments scheduled less than two hours from now cannot be canceled online. To cancel this appointment please call (424) GETLABS.
We’re sorry, but appointments scheduled less than two hours from now cannot be rescheduled online. To reschedule this appointment please call (424) GETLABS.
To update your name, date of birth, or sex, please call our Patient Solutions Team at 602.685.5959 (available M-F 8:00 a.m. - 5:30 p.m.)