Pay at Time of Service
Pay a discounted rate for many laboratory services when paying at the time of service.
Learn About Lab Tests
Get information about various types of laboratory tests for free, courtesy of Lab Tests Online®.
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Have a Question About Billing?
Select from the menus below for answers to commonly asked questions in each category. Can't find what you're looking for? Phone customer service at 1-800-853-4288 between the hours of 7 a.m. – 12 p.m., and 1 p.m. to 5 p.m., Monday through Friday.
Additional Resources
Mailing Your Payment
Please remit payment to:
Sonora Quest Laboratories
P.O. Box 52880
Phoenix, AZ 85072
Don't see your invoice?
If you don't see your invoice but you have an accession number you can still pay your invoice by clicking below.
Frequently Asked Questions
Have a question about getting your test results? We are here to help with answers to a variety of common questions.
Attention Cigna HealthSpring members: If you received a bill requesting payment or a letter requesting insurance information and you are currently enrolled with Cigna HealthSpring, please be advised Sonora Quest has identified a claims processing issue with Cigna’s clearinghouse. We are in the process of identifying all impacted accounts and we request that you not submit payment at this time. Once this matter has been fully resolved, a corrected statement will be sent. Until then, no further action is needed by you at this time. We apologize for any inconvenience that this may have caused, and we appreciate your patience and understanding.
To make a payment, please enter your invoice information below and select one of our payment options. Note that you can call us at 1.800.853.4288 to pay through our Interactive Voice Response (IVR), or mail your payment to PO Box 52880 Phoenix, AZ 85072-2880, referencing the accession number. If you need help with any billing questions, please view our FAQs.
Required fields are incorrect or missing. Cannot connect to Chase at this time.For online results access, an individual user account and password is required. In using online access for results, you can only access your lab results.
Online results access cannot be used to access lab results for other family members or minor children under the age of eighteen. For lab results for minors under the age of eighteen, please download, complete, and submit the Authorization to Use or Disclose Protected Health Information (PHI) form below to request the test results via email, mail or fax.
Online
Online results access requires a USA-issued social security number and you must be over the age of eighteen. If you do not have a social security number, please call 602-685-5959 Monday-Friday from 8:00am-5:30pm MST for alternative options. If you are a parent or guardian of a minor under the age of eighteen, please see below to fill out and submit a form to request results be emailed, mailed or faxed.
Email, Mail or Fax
This option should be used to request lab results for minors under the age of eighteen. You can request your laboratory results from us by completing and submitting an Authorization to Use or Disclose Protected Health Information (PHI) (also available in Spanish).
You are about to leave the Sonora Quest Laboratories site.You may be receiving your results before your healthcare provider. This could be because of timing of report delivery or other factors outside of laboratory or provider control. Please allow time for their review.
Your receipt of these results should not be viewed as medical advice and is not meant to replace discussion with your doctor or other healthcare professional. In order to fully understand what your lab results mean, we strongly encourage you to discuss your results with a doctor. Neither Sonora Quest Laboratories nor its Medical Director will provide interpretation, counseling, consultation, or care recommendations on the basis of any laboratory results provided to you.
By clicking ‘I Understand’, you are also agreeing to the Terms & Conditions of our patient results portal partner, Luminate Health.
Please select the information that you would like to update, then select Save on the bottom of the page.
Update Insurance Information - Thank You
Thank you for taking the time to update your insurance information with Sonora Quest Laboratories; we will contact you at the provided email address only if we need additional information from you in order to process your insurance update.
Our team will process your insurance update and you should expect to receive a new or corrected explanation-of-benefits from your insurance provider within the next 14-21 business days. Please note that this process may take longer depending on your insurance plan’s claim handling time.
We appreciate your communications with Sonora Quest Laboratories and wish to continue servicing you in the future. If you have additional questions or comments you may continue to contact us by email or by phone at 1.800.853.4288. Our Billing Customer Service team is available Monday - Friday from 7 a.m. – 12 p.m. and 1 p.m. to 5 p.m. (excluding holidays).
Please select an order below to view additional details. A physician has not ordered these tests, therefore, your insurance carrier may not reimburse you for these charges.
Cancel My Lab ReQuest
To cancel a prepaid My Lab ReQuest, please call: 602.685.5000 | 1.800.766.6721
Remove My Lab ReQuest
Are you sure you would like to remove this lab request from your history?