Pay at Time of Service
Pay a discounted rate for many laboratory services when paying at the time of service.
Learn About Lab Tests
Get information about various types of laboratory tests for free, courtesy of Lab Tests Online®.
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Have a Question About Billing?
Select from the menus below for answers to commonly asked questions in each category. Can't find what you're looking for? Phone customer service at 1-800-853-4288 between the hours of 7 a.m. – 12 p.m., and 1 p.m. to 5 p.m., Monday through Friday.
Mailing Your Payment
Please remit payment to:
Sonora Quest Laboratories
P.O. Box 52880
Phoenix, AZ 85072
Don't see your invoice?
If you don't see your invoice but you have an accession number you can still pay your invoice by clicking below.
Frequently Asked Questions
Have a question about getting your test results? We are here to help with answers to a variety of common questions.
Some users may experience a connectivity issue when attempting to access our Chase payment portal. To remediate the issue, please delete your browser cookies, refresh the cache, and restart your browser.
To make a payment, please enter your invoice information below and select one of our payment options. If you need help with any billing questions, please view our FAQs.
Required fields are incorrect or missing. Cannot connect to Chase at this time.Select one of the convenient options below to obtain your test results.
For online results access, an individual user account and password is required and you can only access your lab results. You cannot access lab results for other family members, including minors.
Online
Online results require a USA-issued social security number. If you do not have a social security number, please call (602) 685-5454, Monday-Friday from 7:30 am-4:00 pm MST for alternative online options.
Email, Mail or Fax
You can request your laboratory results from us by completing and submitting an Authorization to Use or Disclose Protected Health Information (PHI) (also available in Spanish).
Visit Our Corporate Office
You can request and pick-up your lab results by visiting our Health Information Management Services (HIMS) office in Tempe. Our HIMS office is located at 1275 W. Washington St., Suite 103-A in Tempe and is open Monday - Friday from 7:30 AM to 4:00 PM. Visitor parking is available in the front of the building. Our HIMS office can be reached at 602.685.5454.
You are about to leave the Sonora Quest Laboratories site.You may be receiving your results before your healthcare provider. This could be because of timing of report delivery or other factors outside of laboratory or provider control. Please allow time for their review.
Your receipt of these results should not be viewed as medical advice and is not meant to replace discussion with your doctor or other healthcare professional. In order to fully understand what your lab results mean, we strongly encourage you to discuss your results with a doctor. Neither Sonora Quest Laboratories nor its Medical Director will provide interpretation, counseling, consultation, or care recommendations on the basis of any laboratory results provided to you.
By clicking ‘I Understand’, you are also agreeing to the Terms & Conditions of our patient results portal partner, Luminate Health.
Please select the information that you would like to update, then select Save on the bottom of the page.
Update Insurance Information - Thank You
Thank you for taking the time to update your insurance information with Sonora Quest Laboratories; we will contact you at the provided email address only if we need additional information from you in order to process your insurance update.
Otherwise, our team will process your insurance update and you should expect to receive a new or corrected explanation-of-benefits from your insurance provider within the next 14-21 business days. Please note that this process may take longer depending on your insurance plan’s claim handling time.
We appreciate your communications with Sonora Quest Laboratories, and wish to continue servicing you in the future, if you have additional questions or comments you may continue to contact us by email or by phone. Our business hours are Monday through Friday, 7:00am – 5:00pm, 1-800-853-4288.