Appointment Scheduling Help

For technical support, please contact us or call us toll-free at 1.855.367.2778. Support is available Monday through Friday, from 7:30 a.m. to 4:00 p.m. (excluding holidays).

• We have more than 75 convenient locations throughout Arizona. Additional locations are listed based on your search parameters and they may have appointments that work better for your schedule.
  
  
• If you check other locations, and still cannot find an appointment that works for you, please contact us toll-free at 1.855.367.2778 for assistance. Support is available Monday through Friday, from 7:30 a.m. to 4:00 p.m. (excluding holidays).

• If you scheduled your appointment online, login to your account, click on My Dashboard, then on My Appointments. From this screen, you will see a list of your upcoming appointments and options to reschedule or cancel.
  
  
• If you scheduled your appointment by phone, please contact us toll-free at 1.855.367.2778 to reschedule or cancel. Support is available Monday through Friday, from 7:30 a.m. to 4:00 p.m. (excluding holidays).

Not currently, however we hope to make this available in the near future. For now, please create separate SonoraQuest.com accounts for each individual that you wish to schedule appointments for or contact our Patient Services Support Team at 855-367-2778 to schedule by phone (available Monday – Friday, 7:30 a.m. to 4:00 p.m., excluding holidays).

• If you scheduled your home collection appointment on SonoraQuest.com, login to your account, click on My Dashboard, then on My Appointments. From this screen, you will see a list of your upcoming appointments and options to reschedule or cancel.
• If you scheduled your home collection appointment by phone, please contact our home collection partners, Getlabs, toll-free at 424-GETLABS to reschedule or cancel.

Home collection appointments scheduled on SonoraQuest.com on November 9, 2022 or later will appear under your dashboard. Any home collection appointments scheduled prior to that date, or scheduled by phone, will not appear.  Please contact our home collection partners, Getlabs, toll-free at 424-GETLABS if support is needed for appointments scheduled prior to November 9, 2022.

The home collection convenience fee covers the operational costs for our partners at Getlabs, who will collect your samples and transport them to Sonora Quest for testing. This fee is separate from laboratory testing fees and is payable during the home collection scheduling process.

The home collection convenience fee will not be charged until your appointment has been completed and will appear on your statement as GETLABS. Please call Getlabs toll-free at 855.560.9902 with any questions related to the convenience fee.

• Click on Forgot Username or Forgot Password on the login screen and follow the steps to retrieve your login information.
  
  
• It is not uncommon for usernames to be forgotten, and keeping various usernames straight can be a challenge. If you have your username stored in a safe location, it may be helpful to confirm that you entered it correctly. In some cases, usernames only vary slightly and the username that was entered may belong to another patient (e.g., johndoe1 and johndoe2).

For security purposes, we require the following criteria be met for user names and passwords. Please ensure that you are meeting these requirements and entering all required fields in the registration process:

User Name:

• Must be 6-16 letters and numbers only
  
  
• No spaces

Password:

• Must be 8-16 characters in length
  
  
• Must contain at least one uppercase letter, one lowercase letter, one number, and one special character

Requests for usernames generate an email to the email address that you provide. An email will be sent with any and all usernames associated with the email address you provided. These emails come from WebSupport@SonoraQuest.com.

• Check any other email accounts that you may have entered when you registered your account
  
  
• Check your SPAM folder as the email may have been routed there by your email service
  
  
• Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox
  
  
• Check to make sure that your inbox is not full - if full, the email would not be able to reach you
  
  
• If you only accept emails from known senders, you may need to add WebSupport@SonoraQuest.com to your authorized email recipient list
  
  
• If all else fails, please take a few moments to register for a new account, making sure to store your user name and password in a safe location for future reference 

Requests for passwords generate an email to the email address that is on file for that particular user name. These emails come from WebSupport@SonoraQuest.com.

• Check any other email accounts that you may have entered when you registered your account
  
  
• Check your SPAM folder as the email may have been routed there by your email service
  
  
• Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox
  
  
• Check to make sure that your inbox is not full - if full, the email would not be able to reach you
  
  
• If you only accept emails from known senders, you may need to add WebSupport@SonoraQuest.com to your authorized email recipient list
  
  
• If all else fails, please take a few moments to register for a new account, making sure to store your user name and password in a safe location for future reference

If you no longer have access to the email address which was used to create your Sonora Quest online account, you may log in and visit your Account Profile page to update the email address associated with your account to your current email address. If you are unable to log in to your account and need to retrieve your account username or reset your account password, you may contact our Patient Solutions Team (select: Patient > Logging in to my account > Other) to verify your identity so that your account can be manually updated with your current email address.

Please note that you may create a new account with your current email address by visiting our Create an Account page.

You may verify if you have multiple online accounts by going to our Login Help page and entering your email address to request that all account usernames associated with that email address be sent to you. If you have multiple email addresses that accounts may have been created under, you will need to enter each email address separately to retrieve the username(s) associated with the email address that is entered.

Please note that we do not offer the option to merge online accounts. You may request that online accounts that are no longer in use be deleted. To request that an account be deleted, please visit our Contact Us page (select: Patient > Logging in to my account > Other) to submit your request. 

Appointment confirmation emails are sent to the email address that is on file for that particular username. For most appointments, these emails come from noreply@ttmail.timetrade.com. For home collection appointments, these emails come from no-reply@sonoraquest.com.

• Make sure that the email address under your account is your current email address
  
  
• Check any other email accounts that you may have entered when you registered your account
  
  
• Check your SPAM folder as the email may have been routed there by your email service
  
  
• Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox
  
  
• Check to make sure that your inbox is not full - if full, the email would not be able to reach you
  
  
• If you only accept emails from known senders, you may need to add noreply@ttmail.timetrade.com and/or no-reply@sonoraquest.com to your authorized email recipient list

How do I enable cookies in my web browser?

This may be occurring due to your security settings. We recommended trying the following:

• Go to Internet Options
  
  
• Click on the Security tab
  
  
• Click on the Sites button next to Trusted Sites
  
  
• Enter https://www.sonoraquest.com/appointments/
  
  
• Click on Add
  
  
• Click on Close
  
  
• Click on OK to close your Internet Options
  
  
• Refresh your SonoraQuest.com page

If this does not resolve the issue, you may need to upgrade to a current version of Internet Explorer by visiting http://windows.microsoft.com/en-us/internet-explorer/download-ie 

This may be occurring due to your security settings. We recommended trying the following:

Enable Cookies:

• Go to Safari menu in the toolbar
  
  
• Click on the Preferences option
  
  
• Click on the Privacy tab and make sure cookies are enabled
  
  
• Refresh your SonoraQuest.com page

Enable JavaScript:

• Go to Safari menu in the toolbar
  
  
• Click on the Preferences option
  
  
• Click on the Security tab and make sure JavaScript is enabled
  
  
• Refresh your SonoraQuest.com page

If this does not resolve the issue, you can attempt to schedule in a different internet browser or contact us via email for further assistance.