Get My Test Results - Frequently Asked Questions

• Most tests take one or two days to complete, although some can take 10 days or longer. 
  
  
• If you submitted an Authorization to Use or Disclose Protected Health Information (PHI) form (also available in Spanish), your request will be processed and results will be sent to you within one to two business days, although some requests may require additional time as needed to ensure all testing is completed.

• With a SonoraQuest.com account, you can access your results through our Patient Results Portal on your desktop or mobile device.
• Parents/guardians with a SonoraQuest.com patient results portal account can request access to results for one or more minor children (up to 17 years old) within your account.
• You may also request results via email, mail, or fax by submitting an Authorization to Use or Disclose Protected Health Information (PHI) form (also available in Spanish).

• No. No matter how you receive your results, there will be no charges.

• You should always refer to your healthcare provider with questions about your laboratory results.
  
  
• Additional helpful information is available from various on-line sites, such as  https://www.testing.com/patient-resources/

• If you do not see the lab results you are searching for from dates of service beginning August 1, 2015, please contact our Patient Solutions team via our Contact Us page (select: patient > accessing my test results > unable to access my results) or by phone at 602.685.5959.

• Note that our Patient Results Portal can only be used to access reports from August 1, 2015 and beyond.
  
  
• Reports prior to August 1, 2015 may be requested utilizing an Authorization to Use or Disclose Protected Health Information (PHI) form (also available in Spanish)

• Yes. Parents/guardians with a SonoraQuest.com patient results portal account can request access to results for one or more minor children (up to 17 years old) within your account. To request results for someone other than yourself or your minor children, please submit  an Authorization to Use or Disclose Protected Health Information (PHI) form (also available in Spanish)
  
  
• A unique and unshared user account is required to access your results, or to request access to results for minor children.

• Exisiting MyQuest™ by Care360 mobile health app users can continue to receive lab results for tests ordered by a doctor. My Lab ReQuest™ patient ordered lab tests will not be available through this app.
  
  
• Please call 1.877.291.7521 for technical support of the MyQuest™ by Care360 mobile health app.

Please submit a FHIR API Access Form located under the Test Results section of https://www.sonoraquest.com/patient/knowledge-center/, where you can also access our API Guide.

Yes. If you see Sonora Quest Laboratories listed as an approved provider in the health app, you can follow the process within that app to get setup.

Note that you must first have a patient account that you have used to access your lab results on SonoraQuest.com. To setup an account and authenticate your identity for access your results, visit SonoraQuest.com/results

If you do not see Sonora Quest Laboratories listed as an approved provider in the health app, please contact the app vendor to request that they submit a FHIR API Access Form located under the Test Results section of https://www.sonoraquest.com/patient/knowledge-center/. Sonora Quest Laboratories does not contact health apps unless this form is submitted by the app vendor.

Yes. We are listed as an approved provider in Apple Health.