Home Collection

Getlabs charges a convenience fee starting at $49 depending on location and time.

The home collection convenience fee covers the operational costs for Getlabs to collect your samples and transport them to Sonora Quest for testing. This fee is separate from laboratory testing fees and is payable during the home collection scheduling process.

The home collection convenience fee will not be charged until your appointment has been completed and will appear on your statement as GETLABS. Please call Getlabs toll-free at 855.560.9902 with any questions related to the convenience fee.

Getlabs is not yet covered by insurance, however, their services may be reimbursable through an FSA (flexible spending account) or an HSA (health spending account).

Getlabs is a separate company from Sonora Quest.

Getlabs is not a laboratory and does not provide any testing or reporting information except to let patients know when we have delivered their samples to the lab. We do not receive any information from Sonora Quest on testing status or results. Patients can obtain their lab results from their doctor, or by visiting the SonoraQuest.com Patient Results Portal.

Getlabs currently serves the greater Phoenix and Tucson areas.

Getlabs can support draws for children under the age of 18, however, they must be at least 5 years of age and have a parent or guardian present at the time of the appointment.

Getlabs can collect blood samples to test for COVID-19 antibodies as long as it's been 14 days since the last symptoms. Getlabs does not currently collect swabs for diagnostic COVID-19 testing.

You are not required to have your lab order to book an appointment with Getlabs unless you schedule a priority appointment. If you do not have your lab order and schedule a non-priority appointment, Getlabs will reach out to your ordering physician to get the lab order once an appointment is created.

• If you scheduled your home collection appointment on SonoraQuest.com, login to your account, click on My Dashboard, then on My Appointments. From this screen, you will see a list of your upcoming appointments and options to reschedule or cancel.
• If you scheduled your home collection appointment by phone, please contact our home collection partners, Getlabs, toll-free at 424-GETLABS to reschedule or cancel.

Home collection appointments scheduled on SonoraQuest.com on November 9, 2022 or later will appear under your dashboard. Any home collection appointments scheduled prior to that date, or scheduled by phone, will not appear.  Please contact our home collection partners, Getlabs, toll-free at 424-GETLABS if support is needed for appointments scheduled prior to November 9, 2022.