COVID-19 ANTIBODY TESTING is being reported in under 24 hours.
COVID-19 ACTIVE INFECTION TESTING is being reported in under 24 hours for hospital customers and the majority of other testing is reported within 2-3 days.
Information: For the latest COVID-19 testing statistics, including pending test volume, click here.
Awareness: Scammers may be posing as Sonora Quest representatives over the phone claiming they have COVID-19 test results. Be alert and sure to visit SonoraQuest.com/results to obtain your results.
Your insurance policy is a contract between you and your insurance company. It is your responsibility to understand your plan’s specific rules regarding covered services, approved providers, referrals, authorizations and out-of-pocket payments. Please call your health plan with any questions regarding your plan or benefits.
Patients with no insurance (self-pay patients) are required to pay for their laboratory testing in full prior to services being rendered. View our discounted pay at time of service pricing.
We describe Self-Pay as:
Sonora Quest Laboratories offers in-house payment plans which grant patients up to five monthly installments to pay off the balance owed. We've also partnered with CarePayment to offer financing options to patients who would like to consolidate multiple personal and family accounts into one affordable monthly installment over an extended period of time.
For patients who qualify, based on the Federal income poverty guidelines, Sonora Quest Laboratories also offers a sliding scale Patient Financial Assistance Program. For additional information please contact our online Customer Service team or call our customer service department at (800) 853-4288 between the hours of 7 a.m. - 12 p.m. or 1 p.m. – 5 p.m., Monday through Friday.