Although we hope your experience on SonoraQuest.com is a good one and that you find our site to be user-friendly, below are some common issues that you may experience. Simply click on the situation and review the information that should provide you with the help you need.

I cannot find an appointment at the location I prefer to visit during a time that works for me

  • We have more than 75 convenient locations throughout Arizona. Additional locations are listed based on your search parameters and they may have appointments that work better for your schedule.

  • If you check other locations, and still cannot find an appointment that works for you, please contact us toll-free at 1.855.367.2778 for assistance.

How do I reschedule or cancel my appointment?

  • If you scheduled your appointment online, login to your account, click on My Dashboard, then on My Appointments. From this screen, you will see a list of your upcoming appointments and options to reschedule or cancel.

  • If you scheduled your appointment by phone, please contact us toll-free at 1.855.367.2778 to reschedule or cancel.

I entered my user name and password but am unable to login

  • Click on Forgot Username or Forgot Password on the login screen and follow the steps to retrieve your login information

  • It is not uncommon for user names to be forgotten, and keeping various user names straight can be a challenge. If you have your user name stored in a safe location, it may be helpful to confirm that you entered it correctly. In some cases, user names only vary slightly and the user name that was entered may belong to another patient (e.g., johndoe1 and johndoe2)

I am trying to register for a new account but it is not accepting my user name or password

For security purposes, we require the following criteria be met for user names and passwords. Please ensure that you are meeting these requirements and entering all required fields in the registration process:

User Name:

  • Must be 6-16 letters and numbers only

  • No spaces

Password:

  • Must be 8-16 characters in length

  • Must contain at least one uppercase letter, one lowercase letter, one number, and one special character

I requested my user name via email but did not receive it

Requests for user names generate an email to the email address that you provide. An email will be sent with any and all user names associated with the email address you provided. These emails come from WebSupport@SonoraQuest.com.

  • Check any other email accounts that you may have entered when you registered your account

  • Check your SPAM folder as the email may have been routed there by your email service

  • Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox

  • Check to make sure that your inbox is not full - if full, the email would not be able to reach you

  • If you only accept emails from known senders, you may need to add WebSupport@SonoraQuest.com to your authorized email recipient list

  • If all else fails, please take a few moments to register for a new account, making sure to store your user name and password in a safe location for future reference 

I requested my password via email but did not receive it

Requests for passwords generate an email to the email address that is on file for that particular user name. These emails come from WebSupport@SonoraQuest.com.

  • Check any other email accounts that you may have entered when you registered your account

  • Check your SPAM folder as the email may have been routed there by your email service

  • Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox

  • Check to make sure that your inbox is not full - if full, the email would not be able to reach you

  • If you only accept emails from known senders, you may need to add WebSupport@SonoraQuest.com to your authorized email recipient list

  • If all else fails, please take a few moments to register for a new account, making sure to store your user name and password in a safe location for future reference

I no longer have access to the email address I created my account with

If you no longer have access to the email address which was used to create a Sonora Quest online account, you may log in and visit your Account Profile page to update the email address associated with your account to your current email address. If you are unable to log in to your account and need to retrieve your account username or reset your account password, you may contact our Patient Solutions Team (select: Patient > Logging in to my account > Other) to verify your identity so that your account can be manually updated with your current email address.

Please note that you may create a new account with your current email address by visiting our Create an Account page.

I believe that I may have multiple online accounts with Sonora Quest

You may verify if you have multiple online accounts by going to our Login Help page and entering your email address to request that all account usernames associated with that email address be sent to you. If you have multiple email addresses that accounts may have been created under, you will need to enter each email address separately to retrieve the username(s) associated with the email address that is entered.

Please note that we do not offer the option to merge online accounts. You may request that online accounts that are no longer in use be deleted. To request that an account be deleted, please visit our Contact Us page (select: Patient > Logging in to my account > Other) to submit your request. 

I scheduled an appointment online but did not receive a confirmation email

Appointment confirmation emails are sent to the email address that is on file for that particular user name. These emails come from noreply@ttmail.timetrade.com.

  • Make sure that the email address under your account is your current email address

  • Check any other email accounts that you may have entered when you registered your account

  • Check your SPAM folder as the email may have been routed there by your email service

  • Check to see if you have any other email filtering rules that would automatically send emails to a separate folder other than your inbox

  • Check to make sure that your inbox is not full - if full, the email would not be able to reach you

  • If you only accept emails from known senders, you may need to add noreply@ttmail.timetrade.com to your authorized email recipient list

I would like for my Sonora Quest online account to be deleted

You may request that online accounts that are no longer in use be deleted. To request that an account be deleted, please visit our Contact Us page (select: Patient > Logging in to my account > Other) to submit your request. 

The Schedule an Appointment page is not appearing properly in Internet Explorer

This may be occurring due to your security settings. We recommended trying the following:

  • Go to Internet Options

  • Click on the Security tab

  • Click on the Sites button next to Trusted Sites

  • Enter https://www.sonoraquest.com/appointments/

  • Click on Add

  • Click on Close

  • Click on OK to close your Internet Options

  • Refresh your SonoraQuest.com page

If this does not resolve the issue, you may need to upgrade to a current version of Internet Explorer by visiting http://windows.microsoft.com/en-us/internet-explorer/download-ie 

The Schedule an Appointment and/or Get My Results page is not working properly in Safari

This may be occurring due to your security settings. We recommended trying the following:

Enable Cookies:

  • Go to Safari menu in the toolbar

  • Click on the Preferences option

  • Click on the Privacy tab and make sure cookies are enabled

  • Refresh your SonoraQuest.com page

Enable JavaScript:

  • Go to Safari menu in the toolbar

  • Click on the Preferences option

  • Click on the Security tab and make sure JavaScript is enabled

  • Refresh your SonoraQuest.com page

If this does not resolve the issue, you can attempt to schedule in a different internet browser or contact us via email for further assistance. 

How do I enable cookies in my web browser?

I am having trouble with the website and would like to contact someone for assistance

For Technical Support with our website, please contact us via email. Additionally, you may call us toll-free at 1.855.367.2778 if you would like assistance with scheduling an appointment over the phone. 

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